JBM Patrol & Protection Philosophy
Competitive Points of Differentiation for JBM
JBM Patrol & Protection looked at the security industry and decided to create a new structure that features a performance-based wage structure which drives our staff to be the best in the industry. Our novel approach is beneficial to both client interests and our employees. Real professional development and solid career paths lead to a more consistent delivery of quality services, more engagement and officer awareness. All performance is measured and compensated based on our standards and our clients’ expectations. Security guards and security supervisors are judged on demonstrated competencies, professionalism, attendance, superior security skills, customer service knowledge, and direct customer relations.
Research tells us that most organizations select a security guard provider based on the following, in order of importance:
- Other services provided
12 Most important quality security providers must have:
- Responsiveness to client concerns and questions (heeding a proactive approach)
- History of the firm and background of its owner and key personnel
- Personnel supervision
- Personnel retention
- Commitment to quality
- Overall contract compliance
- Training programs
- Meeting contract performance standards
- Clarity and accuracy of guard services invoicing
- Response to requests for changes in staffing
JBM’s Unparalleled Level of Responsiveness
JBM Patrol & Protection Corporation learns about our customer’s business – its culture, needs, issues, nuances, and philosophy and then we integrate this into our business processes. We recruit and select only those candidates who reflect what’s important at our clients’ sites and who embrace the values of our company and our clients’ companies. When there is a service issue, we immediately respond, hold people accountable, fix the problem, and then determine the root cause, so it doesn’t happen again. Our mission is to provide responsive and legendary service.
JBM is Giving Your Options Back
JBM does not offer a "one size fits all" service, we understand our customer’s business-related needs and create unique service solutions that reflect these requirements. Using our Client Culture Review, for instance, we identify the key characteristics that reflect the unique culture and the specific security needs of your properties. We translate these into a customized recruiting profile, coupled with behavioral interview questions which help to ensure a match between your organization and our security guards. This match yields greater customer satisfaction, improves security guard retention and loyalty, and strengthens your protective services program.
Don't settle for the impersonal service, "one size fits all" products, or poorly trained security guards offered by many in the contract security industry today. Choose the personalized service, customized solutions, and well trained and motivated personnel that only JBM Patrol & Protection offers. We bring a new dimension to your protective services program, increase the safety of your facilities, and, ultimately, create a feeling of greater protection and satisfaction among your own employees, visitors, vendors, and guests.
There is a long-standing perception in the security industry that the level of service that guard companies provide is determined by the degree of rigor in the client’s contract management. If a client takes an active and thoughtful approach to the selection, negotiation, and contract management process, it may drive guard firms to improve their level of service. We want to do a good job for our customers and we take providing protective and patrol services seriously. Call us today and learn what makes us different from our competitors.